Tuesday, May 22, 2012

A Capital (Teas) experience!

While trying to go online and pay for my Tea Time magazine subscription last week, I came across an online ad for Capital Teas. They were offering free shipping for any size of order.

Now I'm all into the summer flavors of tea right now, so I was happy to see a blend called Watermelon Burst and decided to order. I immediately got a confirmation e-mail. Just two hours later, I got a notification my order had been shipped and was on its way to me!

Two days later, the priority mailed package landed on my doorstep. Inside was the Watermelon Burst and the other blend I'd ordered, Caramel Toffee Puerh, and a surprise third packet, a sample of their Harbor Breeze tea. But what floored me was seeing my name, all nicely calligraphied, on an envelope. Seriously? Someone actually took the time to read my name and, wait, what is this? A thank-you note! W-O-W. Please keep in mind I spent the extraordinary sum of $12.50 with these folks, and I can see they probably lost money on the deal. By the time they paid someone to roller skate through the plant, package the order, write the thank-you note, send me a free sample, get in the company courier van, speed this package to the post office and expedite it to me, well, you see what I'm getting at.

And the tea? I've tried only the Watermelon Burst so far, wanting to save the others and treat myself in the days ahead. Now I was skeptical that a tea could actually capture the taste of watermelon, but by golly this one did! The tisane contains bits of apple, melon pieces and almonds, and I got the lovely fruity taste I had hoped for.

It's even melon colored tea, for heaven's sake! I'll definitely be returning to Capital Teas after such a capital experience. If you want to check them out for yourself, visit CapitalTeas.com. (When I went to teatimemagazine.com yesterday, the free shipping coupon code was still on the Capital Teas ad, in case you decide to order!)

12 comments:

relevanttealeaf said...

Isn't it refreshing to stumble across companies that still appreciate customers and do the unexpected? Hooray for Capital Teas! Thanks for telling us about them.

Tricia said...

Wow, I'm impressed! I'm checking out their website now and am amazed at the selection. Thanks so much for passing along the info.

my cup of tea said...

How nice! I love surprises!
~Donna~

Rosemary said...

What great customer service... topped off with free shipping! Good deal for you!

Lavender Cottage said...

How nice to see a company offering a personal touch and I'll bet word of mouth does this company well.
Judith

Michele @ The Nest at Finch Rest said...

WOW.

In th is day of impersonal business automation - well, frankly I am SOLD now - when I need to reorder tea I am definately going to give them a try.

Or possible now, free shipping? How can we go wrong????

THANKS, ANGELA, again for helping us enjoy tea in our worlds with your awesome recommendations.

Happy Tea Tuesday!

Adam said...

Hi Angela,

Thank you so much for your kind post. I am the Social Media and Website Director for Capital Teas and was very thrilled to find this.

I have shared your blog with our whole team, including Sean, who handles the shipping. He had a big smile on his face after reading it! Your beautiful words and images are much appreciate by myself and everyone at Capital Teas.

I hope you are enjoying your Caramel Toffee Pu-erh and the sample of Harbor Breeze, in addition the Watermelon Burst.

Please stay in touch and let us know if there is anything else we can do.

Happy Brewing,
Adam

P.S. Thank you to everyone else who has commented here -- feel free to contact us via phone at (888) 484-TEAS [8327], email (info@capitalteas.com, Facebook (www.Facebook.com/CapitalTeas), or any other means with any questions or thoughts.

Steph said...

And it looks GREAT in that new cup and saucer!

Marilyn said...

I can agree their service was so special and I doubt that they made anything either, especially shipping Priority. It is difficult for small companies to make anything when competing against large companies and then customers expecting free shipping. I hope they get lots and lots of business from your recommendation. They deserve it, even if you have to pay for shipping.

Ginger said...

I'm impressed too. I'll have to check out this new (to me) company.

Anonymous said...

Very impressive, Angela - I am going to check them out right now. Great Customer Service means a lot to me.
Thank you for sharing, Joanie

theteaenthusiastsscrapbook said...

Hi Angela,

Customer service at its best!

I had a opportunity to tried Capital Teas at a recent event and they were delightful.

Thanks for sharing.

Blessings,

Darlene