Showing posts with label Talbots' Excellent Customer Service. Show all posts
Showing posts with label Talbots' Excellent Customer Service. Show all posts

Monday, December 17, 2018

December Giveaway: Teacup Socks from the Lovely People of Talbots!

Last month's giveaway of the teacup trouser socks from Talbots proved so popular that I am happy to announce I'm giving away another pair of the socks (my last!) for this month's giveaway. And the story of how this came to be is rather fun. Back in October, I bought two pair of the socks, one for me and one for the November giveaway, and the winner was tea blogger Marilyn. End of story, or so I thought. A few weeks ago, I got a fairly desperate-sounding email from a young man who looked up tea-themed socks online, saw these on my blog, and wanted to surprise his fiancee with a pair for Christmas—a pair she would wear in their wedding. He tried to order them from Talbots online, but the socks were sold out. He wrote me asking if I might possibly know how to get another pair. Alas, I did not (and mine had already been worn and laundered or I would have gladly donated those). So I wrote to the Talbots media office, explained the situation, and told the prospective bridegroom that I hoped they might be able to help him. Before a day had passed, the lovely folks at Talbots had located a pair of the sold-out socks and wanted to send them to the groom, free of charge.

I wrote to the groom and told him I'd found the socks, and I also mentioned that it would sure be fun to thank Talbots by sharing online a picture from the wedding day with the bride in her Talbots teacup socks. Surprisingly, I didn't hear right back from the fellow, but it turns out, he was diligently searching Talbots stores on his own, found one pair of the socks, and even sent me a photo of the giftwrapped socks and thanked me for offering to help locate them. So, a happy ending! But then when I wrote the lovely people of Talbots to explain that the socks were no longer needed, I was told that they wanted to send them to *me* anyway! Now isn't that just an above-and-beyond-the-call-of-duty level of customer service? And since I already have a pair of the  charming (and apparently coveted) socks, I am giving away this final pair as a Christmas treat to one lucky winner, all thanks to the generosity of Talbots—and the diligence of a young man who really, really wants to make his bride happy.

So if you'd like to win these treasured socks, simply leave an "Enter me" to this post between now and 7 a.m. EST on Friday, December 21, making sure to include an email address so I can contact you if you're the winner, and you'll be entered to win. US only, please. Good luck!